Frequently
Asked Questions.

Choose your product, click "Add to Cart", then continue to the Checkout page. You can pay by bank transfer, e-wallet, or credit card (Midtrans). An automatic confirmation is sent to your email once payment succeeds.

Yes, the base price is the same. However, buying through the website often unlocks promos and exclusive bundles not available on Tokopedia/Shopee. Keep an eye on the banners on the homepage.

Yes. Contact 0877-7985-8502 and our team will help create a manual invoice. This method is recommended for corporate or bulk purchases.

Not required. You can check out as a guest. But with an account you can track orders, manage your wishlist, and earn loyalty points.

Same-day across Greater Jakarta for orders placed before 15.00 WIB. Other cities take 1–3 business days via JNE/SiCepat. Outside Java is 2–5 business days. Every order is shipped with precise, shock-proof packing.

Orders above Rp 5 million are automatically insured. You can also add insurance at checkout for orders below that amount.

Yes. Select the "Pick up at Showroom" option at checkout. We will notify you via WhatsApp when your order is ready, usually within 1–2 hours during business hours.

The tracking number is sent via email and WhatsApp as soon as the package is handed to the courier. You can also find it on the "My Orders" page in your account.

Bank transfer (BCA, Mandiri, BRI, BNI), credit/debit cards (Visa, Mastercard), e-wallets (OVO, GoPay, DANA, ShopeePay), and QRIS. COD is available across Greater Jakarta with a minimum order of Rp 500.000.

0% installments are available for up to 12 months with BCA, Mandiri, BRI, BNI, and Mega credit cards. For products above Rp 3 million, the installment option appears automatically at checkout.

Online payments are handled by Midtrans, a payment gateway verified by Bank Indonesia. Your card details are never stored on our servers.

Yes. Every product we sell carries an official Indonesian distributor warranty (1–3 years depending on the brand). There are no grey-market or personally imported items in our catalog.

Contact us within 2x24 hours with unboxing photos/video. We will replace the product free of charge or issue a full refund, and Astra Foto covers the return shipping cost.

Exchanges are available within 7 days of receiving the item, for products in original condition with the seal intact and all accessories included. Some items such as memory cards and batteries are excluded for hygiene reasons.

Send photos of your camera and its accessories via WhatsApp. Our team provides a price estimate within 30 minutes during business hours. Bring the unit to the showroom for a final inspection and trade it in for a new one.

Go to "My Account" › "Account Details" › "Change Password". If you forgot your password, click the "Forgot Password" link on the login page and we will send a reset link to your email.

Yes. We regularly serve production houses, agencies, design schools, and photography studios. Contact sales@astrafoto.com with the details of your needs to receive a special quote and an invoice with a tax ID (NPWP).

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